Technology developers: local, connected and strategic

Further / Higher Education (F/HE) in the UK is in the fortunate position to have talented and experienced developers working in its organisations, driving both service development and applied research. Because of this, developers in F/HE frequently contribute to a particularly rich source of technical innovation to the sector.

At ALT-C Paul Walk and I ran a session exploring the concept of the Strategic Developer.  Paul is the Deputy Director of UKOLN and oversees DevCSI, a JISC-funded initiative to focus on the development of technical talent with in the UK FE/HE/Research sectors. An experienced manager of developers himself, Paul has been looking at the ways in which technology staff are situated in decision-making processes. Back in the spring, his colleague Mahendra Mahey and I ran a discussion session at Dev8eD about the role of developers in e-learning and the ideas UKOLN are exploring clearly had some resonance. This session was a discussion on the issues around in-house technology expertise in a learning and teaching systems context. Our focus was on the hard technical skills end of the technology spectrum: it is about the coders, hackers and integrators, the people who build and develop software solutions.

Paul’s slides below describe the ideas around local developers, connected developers and strategic developers which underpin the DevCSI initiative.



 

We had a small but very experienced group of participants.

A-Z by surname: Suzanne Hardy (Newcastle), Martin Hawksey (JISC CETIS), Jo Matthews (UCL), Mark Stubbs (MMU), Jim Turner (JMU), Scott Wilson (JISC OSSWatch).

My take-home messages from our discussions are below, and I hope that other participants will add their thoughts.

Key Points

The cloud, and software-as-a-service model is often conflated in people’s minds with the outsourced model. In truth there are many models of SaaS that have greater and lesser levels of control for the client. This reminded me of one of my favourite talks Dev8eD: Alex Iaconni on different sorts of hosting . Paul’s observation is that the push into the cloud is sometimes mistakenly associated with a reduction in expertise required from the client. Cloud and SaaS just make some aspects of the system remote, not necessarily all, they certainly don’t always negate the need for in-house expertise.

That said, there are some trends where complexity moves up to the “above campus level”. The sorts of shared services that libraries use are changing the division of labour between technical experts within libraries and those working at a vendor/supplier level. Certainly in JISC’s work on repository and curation infrastructures we are seeing potential for abstracting some functionality (and its expert design) up to a network level. I am interested to see whether e-learning will see similar trends: with some specialisms focussed at the shared service level rather than locally.

In open source, we also see that pooling of technical expertise across employer boundaries. Certainly moodle is a really good example of technical skills distributed between institutions, service providers and the developer community in its own right. The recent case study on MMU’s use of ULCC’s hosted moodle solution is a good example of that. The point was also made that OS coders are connected developers out of necessity and that brings the benefits of greater awareness of other software and approaches.

Thinking now about big contracts for outsourced services, we discussed how an institution needs in-house technical expertise to:

and so on. In short, to act as an “intelligent client”/”intelligent customer” to ensure that institutions are getting value for money from their suppliers. The complexity of university technical infrastructures mean that vendors who overpromise or underperform are hugely costly to universities. When we’re talking about huge contracts like that at London Met  the potential for inefficiency is huge and those suppliers must be carefully managed.

I think Paul’s diagram is worthy of reproducing here:

the role of the developer when the outlook is cloudy (Paul Walk, UKOLN)

Incidentally I’m not suggesting here a crude “them and us” characterisation of suppliers and customers. I’m arguing that for IT contracts to deliver effective solutions there needs to be a meeting in the middle. I would argue that it is a good test of a vendor that they are happy to get “their guys” talking to “your guys” as soon as possible. Any supplier who is happy to be judged on results will want to get it right and they would rather have frequent access to accurate technical information than to a contract manager with no mandate for decisions. I would love to hear from developers working for suppliers on whether that rings true, but in all my experience, they need to be met half way by the client on getting the technical implementation right.

We also discussed the way in which in-house technical expertise is managed, and on reflection we were describing some common variations, each of which combines to make institutional set-ups quite diverse:

Even within our small group there was considerable variation. That certainly suggests that in sharing our emerging models of managing distributed and cloudy infrastructures, we need to clearly state our local contexts.

It was a thought-provoking discussion. It emphasised to me the value of JISC’s support for connecting developers, and the need to continue investing in in-house technology expertise.

 

Amber Thomas, JISC

Comments

2 Responses to “Technology developers: local, connected and strategic”

  1. Martin Hawksey on October 1st, 2012 11:42 am

    Thanks for this summary. An aspect of the discussion that particularly interested me was raised by Scott Wilson around the role of administrators in this space. My memory is a little hazy so Scott might need to clarify, but it was the idea that department administrators often have local solutions that they’ve developed to solve issues/improve workflows. The development environment they use may be something as simple as a spreadsheet, or custom pdf/doc forms. The danger is this expertise and community is often hidden and can be underutilised.

    Martin

  2. Amber Thomas on October 1st, 2012 11:54 am

    Yes, I’d forgotten about that. It makes a lot of sense that some people take the initiative to fix/improve processes through technology. Sometimes there is a lot of wisdom behind local workarounds and adaptations and we’d do well to learn from them.

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